From unexplained energy bills to a defensible retrofit budget – a Commercial Heat Loss Survey shows you exactly where your building is losing heat.

Heat escapes a commercial building through the fabric itself (conduction) and through air leaking out of gaps (convection). Testing only one leaves you guessing about the other, and retrofit budget ends up spent on assumption rather than evidence.

We combine thermography and air tightness testing in one coordinated survey, carried out by our in-house thermographers and testers. The report sets out what we found and what to prioritise, whether the building is live and trading or heritage-sensitive. Please see our FAQs below for more information.

Why work with us?

Experience

Our combined thermography and air tightness testing has diagnosed heat loss in buildings from a 1,407 m² NHS GP surgery to a live, fully-trading shopping centre. At Horfield Health Centre, it revealed that fitting a heat pump before fixing the fabric would have increased running costs by around £6,000 a year. At The Marlowes Shopping Centre, two carefully-timed thermography sessions isolated genuine fabric defects – including an early-stage roof leak – from a live retail environment.

Award-winning

Winner, Consultancy – 2025 Bristol Property Awards

Winner, Supply Chain Partner of the Year – 2025 Unlock Net Zero Awards.

Winner, Retrofit Assessor of the Year – 2023 Retrofit Academy Awards.

Highly Commended, Employer of the Year – 2023 Retrofit Academy Awards.

Speed

Project deadlines matter. We manage all data collection, modelling and reporting in-house – keeping your project moving without administrative delays.

We work to a standard two-week turnaround, with the majority of reports and certificates delivered well within that window.

Pricing

Cost depends on the scale and complexity of the project – from a single property to a large-scale portfolio.

Our rate card is reviewed regularly, so we’re confident you won’t find better value elsewhere. If you’ve found a lower quote for comparable work, let us know – we’ll match or beat it. 

Support

Navigating the complexity of energy efficiency, decarbonisation, and building regulation updates isn’t easy.

We’ve worked hard to explain a range of topics related to heat loss surveys in plain English to help non-experts get the information they need.

Get Your Heat Loss Survey Quote Today

Looking for a fast and reliable heat loss survey in Bristol or nationwide?

Contact us today for a free quote and to discuss your specific project requirements.

Thoughtful, fast-growing force in sustainable consultancy harnessing analytical theory to deliver multiple projects. Rightly gaining national recognition.

Judges, Bristol Property Awards 2025

Building Energy Experts provided invaluable guidance on our journey to reduce our environmental impact. Their comprehensive survey quickly identified key areas where we were losing energy and helped us prioritise the most cost-effective solutions. With their support, we’re now able to make informed decisions about our energy upgrades and are well on our way to achieving our sustainability goals.


The Green Impact Team, Horfield Health Centre – Commercial Energy Survey & Testing

What does a commercial heat loss survey involve?

A commercial heat loss survey combines thermography and air tightness testing to give a complete, measured picture of how and where a building is losing heat. Thermography uses infrared imaging to identify conductive heat loss through the building fabric – walls, roofs and cold bridges – while air tightness testing measures convective heat loss through gaps, joints and penetrations. Together they separate the two heat loss types clearly, rather than leaving either as an assumption.

Will a heat loss survey tell me if my building is ready for a heat pump?

Yes – a heat loss survey establishes whether your building’s fabric can support efficient low-carbon heating before you invest in it. At Horfield Health Centre, our modelling showed that installing an air source heat pump on the building as it stood would have increased running costs by around £6,000 a year, because the fabric was too poor for the heat pump to run efficiently. Fixing the insulation and airtightness issues the survey identified first, then upgrading the heating system, was the only sequence that made the investment pay off.

Can a heat loss survey be carried out while a building stays open and trading?

Yes – surveys can be timed around a live, occupied building rather than requiring it to close. For The Marlowes Shopping Centre, we split thermography across two sessions, one in the evening and one finishing early the following morning, to eliminate solar loading while the centre remained fully trading throughout the day.

Is a heat loss survey suitable for a listed or heritage building?

Yes, and it’s often a safer option than more invasive diagnostic methods. For The Churches Conservation Trust’s St Paul’s Church, a Grade I listed Georgian building, the original brief called for invasive smoke testing to trace air movement – a method that risked staining the historic stone and timber. We used blower doors to exaggerate infiltration pathways for the thermal camera instead, achieving the same visibility without touching the fabric, and established a precise air permeability baseline of 6.72 m³/h·m²@50Pa.

What can a heat loss survey find that a standard energy assessment misses?

A heat loss survey finds real, measured defects that a standard energy assessment’s default assumptions miss entirely. For one ageing commercial facility we assessed, diagnostic air testing recorded a permeability roughly ten times the accepted standard for a comparable modern building, tracing the leakage to specific paths including degraded floor-to-wall seals, unsealed penetrations and gaps at the eaves – giving the client a targeted repair roadmap rather than a blanket refurbishment based on guesswork.

Does a commercial heat loss survey support BREEAM or PAS 2038 assessments?

Yes – thermography and air tightness testing feed directly into both. We combined a BREEAM-compliant thermographic survey with an air permeability test for Beard Construction on the University of Bristol Veterinary School’s new Blagdon Building, verifying fabric continuity in support of a BREEAM thermographic credit, and use the same combined testing to underpin PAS 2038 energy modelling on other commercial projects.

What preparation is needed before the survey team arrives?

Very little, and the building can generally continue operating as normal. For thermography, we check weather and temperature conditions in advance and schedule the survey for when they’ll give a reliable reading. For air tightness testing, external doors and windows need to stay closed during the test itself, though the rest of the building’s day-to-day use isn’t affected.

What output will I receive, and how long does it take?

You’ll receive a full written report covering the thermal imagery, identified defects and measured air permeability results, alongside a prioritised list of recommended actions ranked by impact. As with all our services, we work to a standard two-week turnaround from completing on-site testing.

Who do you deliver commercial heat loss surveys for?

We work with commercial property owners, facilities managers, healthcare providers, retail operators, charities and heritage building custodians across the South West and nationwide – from single-site GP surgeries and community halls to live, multi-unit retail centres.

Need Heat Loss Survey Services?

Our friendly team is ready to provide expert advice for your project. Whether you need a free consultation to discuss your options or a competitive quote for our commercial heat loss survey services, we’re here to help.

Who We Work With

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Talk to us about Heat Loss Surveys – Commercial

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